The crowd and crisis course is carried out in a special classroom in the IMAT Center and must be achieved by all the seafarers embarked that work on a passenger ship. It is structured in 3 days, 24 hours (8 hours a day), at the end of which the student will take a ministerial exam that will confirm the participant’s knowledge about the course and, therefore, the management of the crowd, panic and fear.

The course has the purpose to provide appropriate instruction and training to the staff working on board, with particular attention to:

• Management of the crowd;
• Direct assistance to passengers in the spaces dedicated to them;
• Crisis management and human behaviour;
• Passenger safety, cargo safety and hull integrity.